Get in touch

Last updated: 2026-11-02T13:29:02+00:00

Choosing a paper trail over a chat that nobody can go back and check, we have left this page without a phone number or contact form.

Email

Reach us at [email protected] over anything from a text mistake and a dead link to questions about our privacy and cookie pages, or a page impersonating us.

Account, payment and bonus questions

Matters like these sit with the gaming platform, never with us. Live chat in your account handles day-to-day questions fastest, whereas the platform's support address is the correct channel for formal matters and documents. No account can be unlocked, no withdrawal released and no bonus restored by emailing us, since we lack account access from this side.

What to include

• So the case can be traced, share the email address the account is registered under.
• State your time zone alongside the exact date and time.
• When the problem appears on screen, capture it with a screenshot.
• Where a payment is involved, the transaction reference.

A case is usually checkable on the spot once those four items are provided. Leaving them out results in a first reply that only requests them, costing an extra day.

Response times

We do not commit to any fixed response time here. It changes according to the time of day, and a claim that turns out hollow deep in the night hurts more than making no claim. First come, first answered is how we handle messages.

Complaints

If support cannot fix the problem, get the answer in writing and use the platform's complaints procedure. We could not find licence or regulator details for Jamul Casino, so that procedure is the place to start.