Get in touch

Last updated: 2026-11-01T13:41:48+00:00

This page deliberately leaves out any phone line or contact form, on the basis that a written trail can be checked while a chat cannot.

Email

For anything relating to this website, be it a wording slip, a link gone dead, a privacy or cookie question, or an imitation page, reach out to [email protected].

Account, payment and bonus questions

Handling these falls to the gaming platform rather than to us here. The fastest route for everyday queries is live chat inside your account; formal complaints and documentation go through the platform's own support address. Emailing us achieves nothing on the account side, no unlocking, no released withdrawal, no restored bonus, given that we simply cannot reach into accounts from this end.

What to include

• Quote the account's registered email so we can pull up the right case.
• Note the precise moment it happened, date, time and your time zone.
• A picture of the screen is useful if the issue is a visible one.
• The transaction reference if the question concerns a payment.

Having all four details to hand generally means a case can be looked at right then. Missing them means the first reply just asks for them, adding another day's delay.

Response times

No specific hour count is guaranteed on this page. Depending on when you write, it varies, and an assurance nobody can keep in the small hours of the night achieves less than silence would. Whichever order messages arrive in is the order we answer them.

Complaints

When support offers no solution, keep its reply in writing and file a formal complaint with the platform. Licence details were not available at our last check, so the platform's complaints procedure and its terms are the reference point.